Privacy policy

Fresh Start eCommerce (a Fresh Start Marketing, LLC company)

1. Overview This Privacy Policy explains what information we collect, how we use it, and your choices. It applies to our website and our services. We aim to collect only what we need and to handle it responsibly.

2. Information we collect We may collect: contact details you give us (name, email, business name, website) when you fill out a form, request a proposal, or email us; information you share about your business during an engagement; and standard website and analytics data (such as pages visited and general location), collected through tools like cookies and analytics platforms.

When you are our client, we may also access business and account data within the platforms you connect to us (such as your ad accounts, Shopify store, and email tool) solely to perform the services you have hired us for.

3. How we use your information We use your information to respond to your inquiries, prepare proposals, deliver and manage your services, communicate with you, send invoices and handle payments, improve our website and offerings, and meet legal and tax obligations.

4. Payment information We do not collect or store your full payment card details. Payments are processed by secure third-party processors (such as Shopify Payments and our invoicing provider), which handle your card information under their own security standards.

5. How we share information We do not sell your personal information. We share information only with service providers who help us operate (such as payment processors, analytics, email, and hosting providers), when required by law, or with your direction (for example, the platforms you ask us to manage). These providers are expected to protect your information and use it only to provide their service to us.

6. Cookies and analytics Our website may use cookies and analytics tools to understand how visitors use the site. You can control or disable cookies through your browser settings. Some features may not work as well if cookies are disabled.

7. Data retention We keep your information for as long as needed to provide services, maintain our business records, and meet legal and tax requirements, then dispose of it responsibly.

8. Your choices and rights You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of marketing emails at any time using the unsubscribe link. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. To make a request, email us at info@freshstartecommerce.com.

9. Security We take reasonable steps to protect your information, including limiting access and using reputable, secured tools. No method of transmission or storage is completely secure, but we work to safeguard what you share with us.

10. Children Our website and services are intended for businesses and adults. We do not knowingly collect information from children.

11. Changes to this policy We may update this Privacy Policy from time to time. The current version is always posted here.

12. Contact Questions about your privacy or this policy? Email info@freshstartecommerce.com.